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A client violates a house rule. What is the best thing to do first before addressing the customer?
A guest does not always want to be addressed in the presence of other people after the guest has violated a house rule. What’s the best thing to do now?
If you talk to a rule breaker, you have to keep your distance in order not to get a head butt or punch.
How much distance do you have to keep at least?
A customer complains that the television in his hotel room doesn’t work. You come along to watch and you turn on the television. The television works
What kind of complaint is this?